Passenger Service Executive Job At Air Peace Airline

Passenger Service Executive Job At Air Peace Airline

There is currently a vacant position of Passenger Service Executive in Air Peace Nigeria Airline, applications are hereby invited from suitably qualified individuals who meet up with the below-listed criteria.

Function

Coordinates the delivery of excellent customer service while handling passenger
reservations, check-in, boarding, reconciliation, etc.

Additional Functions

• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves the quality of results by adhering to standards and guidelines; recommending improved procedures.
• Accomplishes sales and organization mission by completing assigned call centre tasks
• Respond to enquiries from passengers regarding reservations on the phone.
• Resolve all queries arising from reservation issues.

SEE ALSO:

• Kwara State Government Recruitment By Civil Service Commission
• Access Bank Entry Level Recruitment Application Portal
• Niger State CSC Recruitment At Civil Service Commission Portal

Key Accountabilities and Responsibilities

• Providing a frontline point of presence for passenger enquiries in a friendly manner.
• Assist passengers with fare quotes, reservations, revalidations, rebooking, and upgrades.
• Ensuring all tickets are issued correctly and according to IATA regulations.
• Reconciling cash uplift with ticket sales.
• Block group seats for series and ad hoc groups as at when required.
• Issuing excess baggage receipts for excess luggage payments and receipts for no-shows, date change.
• Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors, and group passengers are properly documented in the PNR. Assist with transit/transfer passengers
• Process baggage and passengers in line with APL’s standards with enthusiasm
• Ensuring that baggage irregularities are followed through to resolution.
• Ensuring that revenue is maximized from excess baggage
• Perform random control of passenger’s tickets.
• Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors, and group passengers are properly documented in the PNR. Assist with transit/transfer passengers

Relationship

• Develop excellent working relationships with all stakeholders;
• Internal: Call Centre, Station Manager, Sales Support, IT Support, Revenue
  Accounting/Management
• External: Travel agents, Other Airlines, IT technicians, Company’s bank staff

Key Performance Indicator

• Highest level of customer satisfaction at all times in line with company’s set standard
• Execution of all APL ticketing standards and policies
• Meet all ticketing targets given quarterly

Requirements For Passenger Service Executive Job In Air Peace Nigeria

• University Degree in social science or similar field.
• The ability to speak French is a must.
• 3 years experience
• Interested candidates with the required qualifications should apply with a current resume and other relevant credentials.
• High level of personal credibility
• Good customer relation skill
• Good understanding of Airline products and services
• Teamwork
• Compliance with company procedures
• Coping under pressure

How To Apply For Passenger Service Executive

• Click the ‘Apply For Job’ button below.
• Follow the link displayed to proceed to the AirPeace Recruitment portal.
• Choose ‘Passenger Service Executive’ as current openings.
• Provide your personal information.
• Provide your work experience.
• Upload your academic qualifications.
• Upload your professional qualifications
• Provide your language details.
• Upload your CV.
• Submit your application and await notification for further processes if shortlisted.
• The application ends on 29th April.