
Air Peace Airline Nigeria
Passenger Service Executive Job At Air Peace Airline
There is currently a vacant position of Passenger Service Executive in Air Peace Nigeria Airline, applications are hereby invited from suitably qualified individuals who meet up with the below-listed criteria.
Function
Coordinates the delivery of excellent customer service while handling passenger
reservations, check-in, boarding, reconciliation, etc.
Additional Functions
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves the quality of results by adhering to standards and guidelines; recommending improved procedures.
- Accomplishes sales and organization mission by completing assigned call centre tasks
- Respond to enquiries from passengers regarding reservations on the phone.
- Resolve all queries arising from reservation issues.
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Key Accountabilities and Responsibilities
- Providing a frontline point of presence for passenger enquiries in a friendly manner.
- Assist passengers with fare quotes, reservations, revalidations, rebooking, and upgrades.
- Ensuring all tickets are issued correctly and according to IATA regulations.
- Reconciling cash uplift with ticket sales.
- Block group seats for series and ad hoc groups as at when required.
- Issuing excess baggage receipts for excess luggage payments and receipts for no-shows, date change.
- Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors, and group passengers are properly documented in the PNR. Assist with transit/transfer passengers
- Process baggage and passengers in line with APL’s standards with enthusiasm
- Ensuring that baggage irregularities are followed through to resolution.
- Ensuring that revenue is maximized from excess baggage
- Perform random control of passenger’s tickets.
- Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors, and group passengers are properly documented in the PNR. Assist with transit/transfer passengers
Relationship
- Develop excellent working relationships with all stakeholders;
- Internal: Call Centre, Station Manager, Sales Support, IT Support, Revenue
Accounting/Management - External: Travel agents, Other Airlines, IT technicians, Company’s bank staff
Key Performance Indicator
- Highest level of customer satisfaction at all times in line with company’s set standard
- Execution of all APL ticketing standards and policies
- Meet all ticketing targets given quarterly
Requirements For Passenger Service Executive Job In Air Peace Nigeria
- University Degree in social science or similar field.
- The ability to speak French is a must.
- 3 years experience
- Interested candidates with the required qualifications should apply with a current resume and other relevant credentials.
- High level of personal credibility
- Good customer relation skill
- Good understanding of Airline products and services
- Teamwork
- Compliance with company procedures
- Coping under pressure
How To Apply For Passenger Service Executive
- Click the ‘Apply For Job’ button below.
- Follow the link displayed to proceed to the AirPeace Recruitment portal.
- Choose ‘Passenger Service Executive’ as current openings.
- Provide your personal information.
- Provide your work experience.
- Upload your academic qualifications.
- Upload your professional qualifications
- Provide your language details.
- Upload your CV.
- Submit your application and await notification for further processes if shortlisted.
- The application ends on 29th April.
To apply for this job please visit careers.flyairpeace.com.