Passenger Service Executive Job At Air Peace Airline

Air Peace Passenger Service Executive
  • Full Time
  • Nigeria

Air Peace Airline Nigeria

Passenger Service Executive Job At Air Peace Airline

There is currently a vacant position of Passenger Service Executive in Air Peace Nigeria Airline, applications are hereby invited from suitably qualified individuals who meet up with the below-listed criteria.

Function

Coordinates the delivery of excellent customer service while handling passenger
reservations, check-in, boarding, reconciliation, etc.

Additional Functions

  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves the quality of results by adhering to standards and guidelines; recommending improved procedures.
  • Accomplishes sales and organization mission by completing assigned call centre tasks
  • Respond to enquiries from passengers regarding reservations on the phone.
  • Resolve all queries arising from reservation issues.

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Key Accountabilities and Responsibilities

  • Providing a frontline point of presence for passenger enquiries in a friendly manner.
  • Assist passengers with fare quotes, reservations, revalidations, rebooking, and upgrades.
  • Ensuring all tickets are issued correctly and according to IATA regulations.
  • Reconciling cash uplift with ticket sales.
  • Block group seats for series and ad hoc groups as at when required.
  • Issuing excess baggage receipts for excess luggage payments and receipts for no-shows, date change.
  • Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors, and group passengers are properly documented in the PNR. Assist with transit/transfer passengers
  • Process baggage and passengers in line with APL’s standards with enthusiasm
  • Ensuring that baggage irregularities are followed through to resolution.
  • Ensuring that revenue is maximized from excess baggage
  • Perform random control of passenger’s tickets.
  • Ensuring special passengers: Passengers with reduced mobility, unaccompanied minors, and group passengers are properly documented in the PNR. Assist with transit/transfer passengers

Relationship

  • Develop excellent working relationships with all stakeholders;
  • Internal: Call Centre, Station Manager, Sales Support, IT Support, Revenue
    Accounting/Management
  • External: Travel agents, Other Airlines, IT technicians, Company’s bank staff

Key Performance Indicator

  • Highest level of customer satisfaction at all times in line with company’s set standard
  • Execution of all APL ticketing standards and policies
  • Meet all ticketing targets given quarterly

Requirements For Passenger Service Executive Job In Air Peace Nigeria

  • University Degree in social science or similar field.
  • The ability to speak French is a must.
  • 3 years experience
  • Interested candidates with the required qualifications should apply with a current resume and other relevant credentials.
  • High level of personal credibility
  • Good customer relation skill
  • Good understanding of Airline products and services
  • Teamwork
  • Compliance with company procedures
  • Coping under pressure

How To Apply For Passenger Service Executive

  • Click the ‘Apply For Job’ button below.
  • Follow the link displayed to proceed to the AirPeace Recruitment portal.
  • Choose ‘Passenger Service Executive’ as current openings.
  • Provide your personal information.
  • Provide your work experience.
  • Upload your academic qualifications.
  • Upload your professional qualifications
  • Provide your language details.
  • Upload your CV.
  • Submit your application and await notification for further processes if shortlisted.
  • The application ends on 29th April.

To apply for this job please visit careers.flyairpeace.com.